Store Policy

New York City Shoppers:  New York City Department of Education, Vendor # CIT040

Purchase Orders:  We welcome official school, libraries and other organization’s purchase orders signed and pre-printed with your organization’s name, address and p.o. number. Please fax it to 212.529.5062 or mail to City Lore, Attn: Store, 72 East 1st St, New York NY 10003.

Orders by Mail: All domestic orders may be paid by check, credit card (Visa or MasterCard) or purchase order.  Please mail your order form to City Lore, Attn: Store, 72 East 1st Street, New York, NY 10003. For all international orders please refer our Shipping/Handling Fees page and contact the store.

Telephone Orders:  212-529-1955 ext 305.

Fax Orders:  Type and print out the order form and fax it to 212-529-5062 **If you believe there is a problem in transmission, please call above number to verify instead of re-faxing your order to avoid duplicate shipments.

Quantity Orders:  We offer a 10% discount on quantity orders of 25 or more of the same title.  Please contact the store.

Backorders:  We do backorders for items available within 30 days.  Please indicate if you prefer to drop backordered items.  For purchase orders, we invoice when the order is complete, unless you indicate otherwise.

Returns:  We provide exchanges or refunds on items returned within 30 days of receipt.  Please call to arrange.  Sorry but we cannot accept returns on DVD/Video/CD.

Cancellation:  Sorry but we cannot cancel or change your order once it is placed.

Gift Certificates:  Gift certificates are available in any amount.  Please call 212-529-1955 ext 305 to order.

Shipping Information:  Please carefully read and fully understand our Shipping / Handling Fees before you place your order.  Placing your order means you have agreed to our store policy.

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